Carolina Lua has been a Certified Medical Assistant since 2015 having worked for several years in a local urgent care before joining our clinical are team in the summer of 2021. Carolina works closely with our Clinical Care Coordinator and other volunteers to facilitate timely medical visits with medical residents. She works directly with patients and also interacts with medical providers, medical referrals, ancillary services and pharmacies. Carolina is a bilingual Spanish speaker and enjoys the opportunity to give back to the community!
Mica began working at CVVIM in August of 2019 as our Front Office Coordinator where, with a group of 20+ volunteers (many of whom are constantly changing) she has responsibility for ensuring every patient is treated with compassion and professionalism from the moment they first call or enter our clinic. She and her volunteers are usually the first and last workers our patients see, and Mica makes sure they leave feeling better than when they came in. Mica is a Valley native and a former certified Medical Assistant/Phlebotomist who is excited to be in working in a healthcare setting once again, after leaving the Valley for a short residency in Kansas.
Michelli is a certified Dental Assistant and licensed X-Ray Technician for nearly 20 years. A longtime Valley resident, Michelli enjoys working with patients and especially enjoys making a difference in the lives of our CVVIM patients! She works closely with our volunteer dentists to bring smiles to everyone she sees!
Maria joined CVVIM in July of 2019 in a temporary, grant-funded position to finalize and implement prior efforts to improve and increase our patient’s needs as they relate to social determinants of health. She was responsible for streamlining our assessment process, identifying community resources, and training volunteers to continue the program after funding for her position ends. Maria is a Valley resident and has her Master’s degree in Public Health. She is pursuing a medical degree to enable her to continue to serve her community.
Gloria worked in public health with the County of Riverside for more than 20 years before becoming a volunteer at CVVIM. After retiring, Gloria knew she didn’t want to stay home when there were so many organizations and people who needed help, so with her medical background as a Medical Assistant, she became a back office volunteer in 2018. When an opportunity arose with CVVIM to work with high-risk diabetic patients to improve their health, Gloria was excited to be chosen. Now she provides care management to an average of 30 to 50 patients at any time, coordinating their health management with other staff and medical providers. Her personality is perfectly suited to offer support, encouragement and motivation to her patients, even when she has to be the firm, but caring, hand.
With more than 30 years experience, David has led the planning, creative development and implementation of marketing campaigns for products and services across many categories and communication platforms. David has
developed and executed sales-generating campaigns in categories such as retail, packaged goods, financial, quick service restaurants, fitness, hardware retail, computer corporate and education sales, Information Technology, video gaming, theme parks, toys, data management software solutions, and the TV station industry. These days, David provides marketing and communication services to Coachella Valley nonprofits.
David is a leader in results-driven marketing. He has led campaigns that increased revenues for McDonald’s, Discover Card, Sea World and Busch Gardens, US West, Wendy’s, Arby’s, Ace, Van Kampen, Sun-Times, Kraft,
Turtle Wax, Illinois Lottery, Ohio Art, and Ultra Diamonds. With wide-ranging experience covering consumer-based communication, business-to-business, event marketing, promotion, retail, direct response, retail point-of-sale merchandising, web communication and Social Media, David has worked at Chicago Advertising Agencies; J. Walter Thompson, Foote, Cone & Belding, DDB Needham and the Coachella Valley’s CBS affiliate.
Catrina has a very interesting position at Volunteers in Medicine, providing direct patient care and assisting our dental providers as Dental Assistant, as well as keeping our Front Office running smoothly. As Front Office Coordinator she is responsible for training and supervising all of our front office volunteers who determine patient eligibility, schedule patient visits and greet all patients and the public who visit the Clinic.
Mary has a diverse background in event planning, public relations, administration and management, having most recently served as the Tournament Director for the Frank Sinatra Celebrity Invitational Golf Tournament (Palm Springs Charities and Landmark Golf). As our Event Manager, Mary has responsibilities for our signature fundraising event, the WineLover’s Auction, as well as other events planned and in development.
After volunteering for several months to gain experience following receipt of her Medical Assistant certificate, Monica began employment with CVVIM in 2013 as a Medical Assistant. Her positive attitude, interpersonal and organization skills quickly led her to receive a promotion to Back Office Supervisor, and later, Medical Manager. Monica works closely with the Clinic providers, clinical volunteers and medical residents, and has responsibility for back office organization, medical supply ordering and supporting quality medical care. Monica is also a Certified Diabetes Trainer and facilitates our diabetes education classes, as well as other wellness training, in partnership with numerous community partners.
Kristina is a Certified Medical Assistant with more than 20 years of clinical and administrative experiences, most recently with a physician in their private practice. She has been employed at CVVIM since December of 2020 and is responsible for provider credentialing, relations and scheduling, patient advocacy, operations oversight and supervision of front office, back office and volunteer services.